IT Service Design Architect

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Name of Post CAE - III (14 years and above experience)
Specialization/ Domain C-DAC Adjunct Engineer - IT Service Design Architect
No. of Requirements 1
Job Location Delhi, Pune
Desired Educational Qualification and specialization B. E. / B. Tech. in Comp/IT/ Electronics/ Electronics & Telecommunication/communication/Electrical/ Electrical & Electronics
First Class PG Degree in Science or domain, in relevant discipline
Post Qualification relevant Experience For - BE / B. Tech / MCA / First Class PG Degree in Science or domain, in relevant discipline - 14 Years and above relevant work experience in delivery of large Technology solutions preferably with Govt. / PSU sector.
Max Age 57 years at the time of the submission of application
Desired Skill Sets Indicative skills and experience required:
  • A Projects experience in managing operations (in Government / public sector/ private sector) similar to envisaged scope in India or abroad
  • Experience in setup of SOC and NOC and carrying out continual service improvements
  • Experience in design/architecture and implementation of ITIL v3. processes
  • Service Management Tool Design & Specification experience
  • ITIL, COBIT or similar certification is a must. Certifications in either Microsoft Azure or AWS is desired
  • Experience in Hosting and Managed Service Business
  • Proven experience on IT environments and ITIL based Service Management.
  • The ability to write coherent, concise, and readable technical service documentation;
  • Ability to lead both virtual and co-located teams;
  • Commercially astute - working knowledge of the contractual impact of the deal and associated constraints;

Excellent presentation skills both verbal and written.

Proposed Job Profile
  • Service organisation design.
  • Service management process/procedure definition.
  • Customer engagement (to agree processes & interfaces).
  • Process work instruction.
  • Service desk design.
  • Service reporting design.
  • Service management tool design.
  • Service management / design proposals to customers.
  • Service management consultancy.
  • Change Requests for projects which require out of scope deliverables.
  • Documenting and updating Service Support Model
  • Identify and apply updates to the Service Management tool
  • Define the quality acceptance criteria for the service transition
  • Ensuring monitoring tools is aligned with the Service Level Agreements
  • Ensuring monitoring, patching, and backup solutions are correctly tested and validated
  • Impact assessment of operating and governance model against requirements
  • Understanding and assessment of SLA's and KPI's w.r.t. service credit and service penalty
Consolidated Pay Per Month As per the industry standards based on qualification, experience, expertise, role etc.
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Human Resource Department
Centre for Development of Advanced Computing (C-DAC)
Innovation Park,Panchavati, Pashan,
Pune - 411 008